Key to quality client engagements for service providers is truly enabling pre-sales teams

Diane is a Business Process Management and Training Professional with more than thirty years experience in the IT industry..

Improving in whatever it is we do it’s always interesting to observe and learn from others, especially those that are close to what you do. I thought that ma...

Having spent the last few days digesting an informative report from Pacesetters.pinsentmasons.com on Advanced Manufacturing and Technology (AMT) businesses. ...

Selecting the right Configure, Price, Quote (CPQ) solution is a big decision. Getting it right results in a great return on investment. CPQ should be a real ...

With the increasing pace of innovation resulting in an improved choice of products & services available in today’s market, it is not uncommon for technology ...

As product managers we understand the different hats that you need to wear when developing and life-cycling services. Services may need to be differentiated ...

Breaking out of a poor product to sales cycle can seem daunting for IT Service Providers who have not invested enough time into considering their current str...

Providers are facing a time of rapid change as a result of unprecedented innovation, business complexity and increased expectations. This coupled with a driv...

Firstly why “Product to Cash” and not “Quote to Cash”, the answer to this is simple, the journey starts with well-defined products and services, from units o...

Service providers are constantly evolving their offerings from new cloud and network offerings to the growing need for cyber security services. Providers ne...

Photo by Mike Wilson on Unsplash As product managers we have many aspects to consider in forming product strategy. In this blog post we will look at one of t...

An increasing number of service providers are turning to acquisitions to accelerate their growth strategy. Typically acquiring complementary portfolio, techn...

In today’s world of increased expectations, drive for increased sales and productivity, service providers are looking beyond excel as the tool that has evolv...

Our world is exponentially changing in many ways. New technology is not just enabling business, it is transforming. Blockchain, as an example, is creating new...

After attending the Managed Services & Hosting Summit UK 2018, I thought it would be useful to share some of the most interesting points raised and truly inn...

Providing great client service is not just about operational services, it requires efficient and effective client client solution life cycle management. Acco...

Product life cycle management for service providers is never easy. It is however fundamental to the overall performance of a business and I am not just talki...