Enabling Service Providers
to Scale and Sell

Our Work

We are proud to help service providers evolve, thrive and improve their bottom lines.

We provide expertise to:

Evolve Business Operating Models, including defining and establishing standardised processes, with clear accountability, roles and responsibilities
Productise new service offerings while also helping accelerate technical service readiness via proven frameworks, processes, templates and skilled resource augmentation
Build and realise business cases for CPQ solutions, including ongoing solution management with expert CPQ product loading and packaging services

References are available on request

What we do

Our Offerings

With core values centred on understanding, innovation, transparency, and accessibility, Vendira is dedicated to fostering a culture of collaboration and excellence. Our approach is focused on building lasting relationships and creating tangible value for our clients.

Product through Quote to Cash & Revenue Lifecycle Management Assessments

In-depth assessments of Product Management , Service Development, through sales quote to order processing capability to Client and Product Lifecycle Management, Service Delivery to Cash.

Configure Price Quote (CPQ)

Native CRM quoting capability is not enough for todays modern service providers and using spreadsheets is riddled with issues, Vendira help with:

Building CPQ business cases through to implementation, training and stabilisation
CPQ project recovery
CPQ Platform Managed Services
Product Loading and Packaging
Reproduction into CPQ from legacy
Cost and pricing models & standards
Getting the best from your CPQ investment

Productisation & Service Capability Development

For MSPs with outdated or underperforming service portfolios that hinder growth and introduce significant risk, Vendira helps unlock and monetise service opportunities. Through tailored engagements, we:

Accelerate productisation of new or changed services - ready for sale
Design and define Managed services
Develop Cost and Pricing Models and standards
Define product revenue reporting standards
Help establish a robust more effective approach to MSP product management

MSP Productisation Accelerator Packages

Watch this space. We are working on some interesting accelerator packages for rapid productisation of common services for MSPs. Get in touch as we’d love to get your feedback & views

Challenges we help resolve

Performance

Stalling growth, struggling to hit targets, challenged by the competition and poor overall financial performance.
Unhealthy deals, sales winging it on the fly.
Cost leakage & missed revenue opportunities.
Quality of service issues in service delivery and operations.
Higher than expected risk of Client attrition & competitive renewals.
Ineffective monetisation of service opportunities.
Facing challenges in budgeting for new hires due to an unsustainable imbalance between workload and revenue.
Friction-Riddled Product Management through Quote to Cash Processes.
Ineffective, costly M&A integration, lack of unified catalogues / cross-selling.

Product Management

Lack of robust, effective frameworks to ensure the timely creation of quality and commercially successful services.
Resource constraints are stalling or delaying go-to-market initiatives.
Ineffective "see me for pricing/ use this sheet" sales launches.
Ineffective misuse of pre-sales architects for product management.
Taking too long to make a meaningful difference.
Poorly defined, limited and out-of-date offerings.
Lack of effective lifecycle management
Silo'd approach to product management and service capability development/readiness.
Challenged with packaging new services.
Poor cost & price management.
Significant business risks due to a lack of standards, no one dares lift the carpet.

Sales & Client Account

Lack of sales enablement, people are constrained in what they are able to quote.
Manual sales pipeline commercial forecasting, never accurate, and costly monthly sales reporting.
Lack of pricing automation, reliant on many error-prone spreadsheets, with a lack of version control.
No system of record regarding Client contracted services revenue.
'Sherlock Holmes' manual discovery approach to renewals/lack of solution for renewals management and automation.
Lack of master catalogue/source of truth.
Poor Client engagement, never enough time.
Lack of value-adding, current and relevant services.
Poor time to produce quality quotes, proposals and orders.

Delivery to Cash

Poor and inconsistent sales orders feed into service delivery
Common errors and omissions that are preventable 'own goals'
Lack of ability to automate or partially automate service provisioning/solution delivery
Problematic feeds to billing
Lack of clarity on service entitlement/sales order alignment to ITSM/Service Delivery Platform
Lack of Commercial change management leading to cost and reveneue leakages
Lack of effective Product Revenue Reporting

Our Methodology

vivoAdvise

Discovery, assessment and expert advice, including assistance in building a vision and business case for change.

vivoAssist

Scoped Product Management, Service Development assistance and CPQ solution engagements.

vivoImplement

Expert resources helping accelerate the realisation of your vision for change, transforming or evolving your Operating Model (Processes, People, Systems, Data & Reporting), it's not just about chucking in technology!.

vivoMaintain

Ongoing expert support and maintenance of CPQ solution and/or Product Loading and Packaging as a Service.

Configure Price Quoting (CPQ) & Revenue Lifecycle Management (RLM)

Vendira is a pure-play service provider specialist, uniquely positioned to support and advise service providers from initial discovery through assessment, solution envisioning, and business case development. We also help shape sustainable change approaches that drive long-term success. Our goal is to help businesses better understand and realise the art of the possible — enabling them to thrive and scale with confidence.

Optimising MSP's Operating Models

Vendira helps organisations elevate performance by providing expert advice and hands-on support to reshape for their next stage of growth. As with any high-performing business, success relies on the right roles being executed by the right people, working in aligned ways, supported by fit-for-purpose processes, systems, and trusted data insights. Vendira understands what 'good' looks like and how it should feel in practice.

CPQ Platform Management, Product Loading & Packaging for Sale

Vendira delivers comprehensive CPQ platform managed services, covering request, incident, change, problem, and release management. We help you stay current and maximise the value of your investment by leveraging new and evolving features enabled by today’s SaaS-based modern lifecycle management. In addition, Vendira offers expert CPQ product loading and packaging services, freeing up your internal teams to focus on higher-value, strategic initiatives

Product Management Transformation

At Vendira, we understand the critical impact that effective Product Management and Service Development can have, especially for MSPs striving for long-term success. We specialise in forming, evolving and accelerating these functions to drive performance, enabling other areas of your business to thrive. With our expertise and proven frameworks, we’ll help you optimise your capabilities and unlock greater value across your organisation.

Enabling Service Providers to Scale and Sell